Dear manager, i am writing this letter of complaint after numerous unsuccessful attempts to resolve a problem with my bigpond cable broadband service. Telstra bigpond gateway modem firmware upgrade if this is your first visit, be sure to check out the faq by clicking the link above. Telstra has released a new desktop modem for its bigpond next g wireless broadband network. Find out more about firmware updates for your telstra supplied modem. Bigpond broadband cable by telstra should i remove it. Telstra confirms cable broadband speed boost zdnet. Bigpond 3g connection guide netcomm wireless support. Enter your details here to activate your modem and account. Unless the modem was originally supplied from telstra, you will not be able to use the modem on the bigpond. Use the lan cable with two yellow ends, inserting one end into any yellow port on the telstra smart modem. Oct 21, 2010 design telstra offers its bigpond wireless broadband service with either a fixed desktop modem or a pc card roaming modem for notebook users. Select an unlimited data nbn, adsl or cable plan and get the first month of internet on us. Well, telstra cable stopped using heartbeat quite some time ago now.
From your main cable box outside, you should have a direct cable line to your cable modem. So i tried one more thing, and that was to connect it to the laptop instead and happily everything worked and the modem was found. If nothing happens your system configuration may be preventing autorun. The range and reliability you need to work from home when everyones home.
Apr 23, 2018 the blog post follows a user of ozbargain on friday night saying they were seeing a free speed upgrade as a telstra cable network customer after a power cycle or reboot of their modem. Use quick tools and faqs to get help with your telstra account, billing enquiries, mobile data usage, nbn plans or your entertainment subscriptions. Double click on it and change it to as following values configure your tpcs tcp settings as below. Design telstra offers its bigpond wireless broadband service with either a fixed desktop modem or a pc card roaming modem for notebook users. You get broadband internet access through wiring either adsl, cable or the nbn network which connects to your modem. Telstra bigpond getting to know manual pdf download. Connect your modem to the computer and ensure that it is connected properly. You can then wirelessly connect your phone, tablet or laptop to your modem using wifi. Bigpond broadband install problem tech support guy. Step 1 on the computer which is connected to the cable modem locate the bigpond cable login icon on the task bar in the bottomright corner of your screen.
Telstra corporation formed from telecom australia is an australian telecommunications company under joint publicprivate ownership. For the connection to work, special software has to run on the users pc, or their network router has to have bigpond specific support built into it. Unplug the ethernet cable and repeat the test over wifi, taking note of both results. You need a login client to connect to the bigpond broadband cable network. Bigpond wireless computer modems for sale shop with. If this is the case, try to disconnect the splitter and use another line split off another tv run perhaps for the disconnected tv. It has a dominant position in landline telephone services, mobile phone services, domestic consumer including dialup access, broadband internet, broadband cable modem, satellite and adsl services under the bigpond brand, business data services, and cable. The setup package generally installs about 15 files and is usually about 7. I purchased the credits and ran the software and in no time the bigpond modem that telstra told me can never be used again was now showing unlocked. Bigpond computer modems for sale shop with afterpay ebay. The cable technology, in australia at least, is more mature, and has been somewhat more reliable recently. Even when a router does support bigpond it is often unreliable. The firmware management system will allow bigpond to perform bulk updates to the firmware of modems on the docsis network.
Also what the bigpond rep said about me being on the cdlp network. Your bigpond modem needs to be the modem connected to the wall socket, as it is the one whose mac address is registered with our system. I will update this thread if there are any further firmware updates. Did you know you can reuse your old wifi network details network name and. Page 6 usb modem will continue the instal lation process for a few minutes. Use the usb extension cable and laptop screen clip instead. Option 1 locate the default address of telstra modem. The new bigpond system will use the only the routers or cable modems mac address for authentication instead of a username and password. Once the router is reset to factory defaults with the latest firmware installed plug the bigpond maxon bp3ext usb dongle into your computer or laptop and connect to the internet. What is the latest firmware version of my netgear cable modem. Mar 12, 2014 double click on it and change it to as following values configure your tpcs tcp settings as below. If your line is split to a tv anywhere along the way, you will have reduced internet performance. Netgear provides your isp with the latest firmware and your isp updates your firmware.
Connecting your phone and internet to telstra cable hfc. If you try to update or alter your telstrasupplied modems firmware yourself, you void the warranty. The micro sd card slot means you can keep your devices firmware up to date. This was an optus provided modem router however, can be used for any other isp telstra, tpg etc. Complaint regarding equipment provided for bigpond. Cable internet plans, broadband cable plans telstra cable with telstra. Double click on the shortcut to open the mobile broadband manager. We are currently deploying a system that will upgrade cable modem firmware in bulk. This guide will help you get started as quickly and easily as possible. Jan 30, 2007 hi i am getting telstra bigpond cable extreme and looking for a router, i am looking at the linksys befsr41 dsl cable router does anyone here have this router connected to bigpond cable and does it work fine without to many problems like as in the bigpond cable client inbuilt into the router. As this is not a device that telstra provides as part of their package, the installation cd that came with it isnt much use and i am having problems finding any instructions on how to manually set this up eg settings, etc. One connection has the cable from the wall telstra technician cabled it from the wall when the nbn was installed. Il now experiencing slowness in the network via cable also. Telstra bigpond sierra wireless ac760s unlock success dc.
If the orientation of your computers usb slot or the thickness of your computer are such that pressure is applied to the end or side of the device, you may damage the device or your computer. During 20067 telstra in australia are gradually migrating bigpond cable users over to a new billing system which will no longer use the heartbeat or the bigpond cable login software. You will need to disable the bigpond software on all your computers so the router does the login instead of your computers. Relative to the overall usage of those who have this installed, most are running it on windows 7 sp1. If youd like to speak with us in your preferred language, weve got you covered. Ive a shitty telstrasupplied netgear cg3100d2 cable modem router running our bigpond cable connection one that i neither trust, nor like.
Plug your device into the modem using an ethernet cable, and use a speed test tool like speedtest to measure your latency or ping, download and upload speeds. What is the latest firmware version of my netgear cable. You cannot manually update your netgear cable modem or modem routers firmware. You will have already setup your bigpond broadband adsl account when you signed up. The modem you get with adsl will continue to work if you decide to change adsl providers, whilst the cable modem is useless outside bigpond s network. Of course, all this assumes that you have a choice. Search for the wifi name and enter the password show on fridge magnet provided with your smart modem. Hi there, my friend has just purchased a netgear dgnd3300 modem router for his home asdl connection and has signed up with telstra bigpond. Is there a link to the latest sw and firmware for technicolor dja0230tls cable modem. The software installer includes 21 files and is usually about 1. Bigpond next g wireless broadband usb desktop modem cnet. This is what he said 23 weeks ago it would appear you are running on the cdlp network.
The blog post follows a user of ozbargain on friday night saying they were seeing a free speed upgrade as a telstra cable network customer after a. Cable internet plans and broadband cable bundles from telstra. Telstra is an australian telecommunications company and bigpond is the name of their internet division isp. Theres no modem fee for new telstra customers, as telstra bundles in its own wifi modem at no extra charge. For nbnadslvelocitycable with adapter modems enter. Allows bulk updates based on region, ip address range, mac address range etc. Use the usb extension cable and laptop screen clip. The modem you get with adsl will continue to work if you decide to change adsl providers, whilst the cable modem is useless outside bigponds network. After this, you should know your modems default address. To configure your router for bigpond cable you will need to switch your routers wan port to bigpond cable option and specify your bigpond username and password there. The problem is that the provided cable modem, a netgear cgd24n, is not suitable for the. Step 2 connect the bigpond 3g modem to your computerlaptop. Though im pretty sure you still need to get a modem from them, there isnt any software to log on with your username and pass anymore, i think its all done through the modems info so you have to get one from them. Though im pretty sure you still need to get a modem from them, there isnt any software to log on with your username and pass anymore, i think its all done through the modems info so.
The notebook option is the more expensive option, both. In such cases, do not insert the modem directly into your computers usb slot. Tg797n v3 firmware update telstra crowdsupport 387601. Telstra bigpond cable is a cable internet service which may be connected to all 2200. Firmware for bigpond aircard 790s netgear communities.
If youre talking about the cisco epc3925 modemrouter for bigpond ultimate cable, then while it is faster than your existing modem since it will allow connection speeds of up to 100mbps which im sure your bigpond cable service provisioned five years ago will not deliver, its performance as a wireless access point is far from stellar. I checked everything like usb cables, drivers etc, but no luck. The new firmware management system has the following features. Once the router is reset to factory defaults with the latest firmware installed plug the bigpond maxon bp3ext usb dongle into your computer or laptop and connect to the internet using the bigpond connection manager application. Complaint regarding equipment provided for bigpond cable broadband service. Put simply, your modem connects to the internet using broadband. Theyre offiering us a motorola modem, but i prefer ciscobrand products. Select open folder to view files, then double click the telstra icon to start the software instal lation. Free delivery and returns on ebay plus items for plus members. Insert the other end into your devices network port.
Bigpond broadband cable is a program developed by telstra. The telstra bigpond cable service is offered by telstra bigpond as part of their broadband product range for connecting to the internet. How do i trigger for the modem to update the firmware 387601. Simply pay out your modem if you leave before 24 months. Ethernet cable, phone line cable, plastic stand and power cable. If your firmware is out of date, contact your internet service provider isp for assistance. Make sure the modem is turned on and plugged into the pc or laptop with a usb cable, and connected to the. Hi i am getting telstra bigpond cable extreme and looking for a router, i am looking at the linksys befsr41 dsl cable router does anyone here have this router connected to bigpond cable and does it work fine without to many problems like as in the bigpond cable client inbuilt into the router. Technicolortelstra smart modem dja0230 for adsl2plus and nbn connections, such as fttp, fttnfttb, fttc, hfc, fw great condition, nice and clean, just tested, works great highlights. You may have to register before you can post or view threads.
Check what internet connection you can get at your address. I cannot understand why telstra couldnt help you i know they are as useless as ashtrays on a motorbike but this is basic support and that is what you pay for when you pay your. Cable internet plans, broadband cable plans telstra cable with telstra smart modem. Mar 10, 2020 theres no modem fee for new telstra customers, as telstra bundles in its own wifi modem at no extra charge. Does cisco manufacture a small business cable modem thats fully docsis compatible that we could purchase when we switch to cable broadband in the near future. If the orientation of your computers usb slot or the thickness of your computer are such that pressure is applied to the end or side of the modem, you may damage the modem or your computer. Please be patient while our system processes your address. Other modems are currently unable to be registered on our network. If connecting from the wall in one of the connections, can you. Connecting to telstra bigpond cable using epipe 1 introduction the telstra bigpond cable service is offered by telstra bigpond as part of their broadband product range for connecting to the internet.
Telstra bigpond sierra wireless ac760s unlock success thanks for the great program. In contrast, competitor optus requires no special software, and plugging in the cable modem is all that is required. Usb tethering with the ip passthrough option does not work for me on win 8. I am only doing motorola 4200 modems at the moment due to a known firmware issue that causes lockups.
My isp just provisioned this modem for me the same time i got the rv042g, so i probably have their latest firmware for it. Get the best deals on bigpond wireless computer modems. Telstra turbo modem manager is a software program developed by telstra. Setting up a netgear dgnd3300 modem router with telstra.