Complaint regarding equipment provided for bigpond cable broadband service. I cannot understand why telstra couldnt help you i know they are as useless as ashtrays on a motorbike but this is basic support and that is what you pay for when you pay your. Oct 21, 2010 design telstra offers its bigpond wireless broadband service with either a fixed desktop modem or a pc card roaming modem for notebook users. Telstra corporation formed from telecom australia is an australian telecommunications company under joint publicprivate ownership. Ive a shitty telstrasupplied netgear cg3100d2 cable modem router running our bigpond cable connection one that i neither trust, nor like. One connection has the cable from the wall telstra technician cabled it from the wall when the nbn was installed. Bigpond broadband cable is a program developed by telstra. Mar 10, 2020 theres no modem fee for new telstra customers, as telstra bundles in its own wifi modem at no extra charge. Get the best deals on bigpond wireless computer modems. The new firmware management system has the following features. If you try to update or alter your telstrasupplied modems firmware yourself, you void the warranty. Though im pretty sure you still need to get a modem from them, there isnt any software to log on with your username and pass anymore, i think its all done through the modems info so you have to get one from them.
Insert the other end into your devices network port. The blog post follows a user of ozbargain on friday night saying they were seeing a free speed upgrade as a telstra cable network customer after a. Il now experiencing slowness in the network via cable also. Apr 23, 2018 the blog post follows a user of ozbargain on friday night saying they were seeing a free speed upgrade as a telstra cable network customer after a power cycle or reboot of their modem.
What is the latest firmware version of my netgear cable. The notebook option is the more expensive option, both. Well, telstra cable stopped using heartbeat quite some time ago now. From your main cable box outside, you should have a direct cable line to your cable modem.
During 20067 telstra in australia are gradually migrating bigpond cable users over to a new billing system which will no longer use the heartbeat or the bigpond cable login software. If youre talking about the cisco epc3925 modemrouter for bigpond ultimate cable, then while it is faster than your existing modem since it will allow connection speeds of up to 100mbps which im sure your bigpond cable service provisioned five years ago will not deliver, its performance as a wireless access point is far from stellar. Mar 12, 2014 double click on it and change it to as following values configure your tpcs tcp settings as below. Dear manager, i am writing this letter of complaint after numerous unsuccessful attempts to resolve a problem with my bigpond cable broadband service. You need a login client to connect to the bigpond broadband cable network. Bigpond computer modems for sale shop with afterpay ebay. Theyre offiering us a motorola modem, but i prefer ciscobrand products. Does cisco manufacture a small business cable modem thats fully docsis compatible that we could purchase when we switch to cable broadband in the near future. Connecting to telstra bigpond cable using epipe mlip. Allows bulk updates based on region, ip address range, mac address range etc.
Firmware for bigpond aircard 790s netgear communities. If the orientation of your computers usb slot or the thickness of your computer are such that pressure is applied to the end or side of the device, you may damage the device or your computer. The firmware management system will allow bigpond to perform bulk updates to the firmware of modems on the docsis network. Telstra bigpond sierra wireless ac760s unlock success dc. The range and reliability you need to work from home when everyones home. Step 1 on the computer which is connected to the cable modem locate the bigpond cable login icon on the task bar in the bottomright corner of your screen. Double click on the shortcut to open the mobile broadband manager. Ethernet cable, phone line cable, plastic stand and power cable. Id much prefer to bridge it across to something vaguely trustworthy, but have a couple of questions. With the router connected, this is not used, the router does the job.
To configure your router for bigpond cable you will need to switch your routers wan port to bigpond cable option and specify your bigpond username and password there. Though im pretty sure you still need to get a modem from them, there isnt any software to log on with your username and pass anymore, i think its all done through the modems info so. As this is not a device that telstra provides as part of their package, the installation cd that came with it isnt much use and i am having problems finding any instructions on how to manually set this up eg settings, etc. I dont use adsl but use bigpond cable, the set up should be similar. Cable internet plans, broadband cable plans telstra cable with telstra. You get broadband internet access through wiring either adsl, cable or the nbn network which connects to your modem. Option 1 locate the default address of telstra modem. Free delivery and returns on ebay plus items for plus members.
My isp just provisioned this modem for me the same time i got the rv042g, so i probably have their latest firmware for it. Telstra bigpond gateway modem firmware upgrade if this is your first visit, be sure to check out the faq by clicking the link above. Integrated mobile module access telstras 4g network using an inbuilt sim card 4x4 802. Make sure the modem is turned on and plugged into the pc or laptop with a usb cable, and connected to the. Technicolortelstra smart modem dja0230 for adsl2plus and nbn connections, such as fttp, fttnfttb, fttc, hfc, fw great condition, nice and clean, just tested, works great highlights. What is the latest firmware version of my netgear cable modem. Put simply, your modem connects to the internet using broadband. Please be patient while our system processes your address. Use the usb extension cable and laptop screen clip. The micro sd card slot means you can keep your devices firmware up to date. Simply pay out your modem if you leave before 24 months. Hi there, my friend has just purchased a netgear dgnd3300 modem router for his home asdl connection and has signed up with telstra bigpond. In such cases, do not insert the modem directly into your computers usb slot. Telstra bigpond cable is a cable internet service which may be connected to all 2200.
Easier than tweaking your modem, internet optimizer software works extremely well with all connections including cable, dsl, and dialup. Jan 30, 2007 hi i am getting telstra bigpond cable extreme and looking for a router, i am looking at the linksys befsr41 dsl cable router does anyone here have this router connected to bigpond cable and does it work fine without to many problems like as in the bigpond cable client inbuilt into the router. I purchased the credits and ran the software and in no time the bigpond modem that telstra told me can never be used again was now showing unlocked. Dec, 2019 after this, you should know your modems default address. If your firmware is out of date, contact your internet service provider isp for assistance. Page 6 usb modem will continue the instal lation process for a few minutes. You will have already setup your bigpond broadband adsl account when you signed up. Is there a link to the latest sw and firmware for technicolor dja0230tls cable modem. It has a dominant position in landline telephone services, mobile phone services, domestic consumer including dialup access, broadband internet, broadband cable modem, satellite and adsl services under the bigpond brand, business data services, and cable.
In contrast, competitor optus requires no special software, and plugging in the cable modem is all that is required. The modem you get with adsl will continue to work if you decide to change adsl providers, whilst the cable modem is useless outside bigpond s network. Usb tethering with the ip passthrough option does not work for me on win 8. I am only doing motorola 4200 modems at the moment due to a known firmware issue that causes lockups. The problem is that the provided cable modem, a netgear cgd24n, is not suitable for the. Bigpond wireless computer modems for sale shop with. Theres no modem fee for new telstra customers, as telstra bundles in its own wifi modem at no extra charge.
Connect your modem to the computer and ensure that it is connected properly. So i tried one more thing, and that was to connect it to the laptop instead and happily everything worked and the modem was found. Once the router is reset to factory defaults with the latest firmware installed plug the bigpond maxon bp3ext usb dongle into your computer or laptop and connect to the internet. If connecting from the wall in one of the connections, can you. Netgear provides your isp with the latest firmware and your isp updates your firmware. Use the lan cable with two yellow ends, inserting one end into any yellow port on the telstra smart modem. You may have to register before you can post or view threads.
Bigpond 3g connection guide netcomm wireless support. Use quick tools and faqs to get help with your telstra account, billing enquiries, mobile data usage, nbn plans or your entertainment subscriptions. It has a dominant position in landline telephone services, mobile phone services, domestic consumer including dialup access, broadband internet, broadband cable modem, satellite and adsl services under the bigpond brand. If the orientation of your computers usb slot or the thickness of your computer are such that pressure is applied to the end or side of the modem, you may damage the modem or your computer. Hi i am getting telstra bigpond cable extreme and looking for a router, i am looking at the linksys befsr41 dsl cable router does anyone here have this router connected to bigpond cable and does it work fine without to many problems like as in the bigpond cable client inbuilt into the router. Complaint regarding equipment provided for bigpond. Once the router is reset to factory defaults with the latest firmware installed plug the bigpond maxon bp3ext usb dongle into your computer or laptop and connect to the internet using the bigpond connection manager application. Connect the computer to the modem and try to log in, if it needs a password it will ask for one. Telstra bigpond sierra wireless ac760s unlock success thanks for the great program. Did you know you can reuse your old wifi network details network name and. The cable technology, in australia at least, is more mature, and has been somewhat more reliable recently. The new bigpond system will use the only the routers or cable modems mac address for authentication instead of a username and password. How do i trigger for the modem to update the firmware 387601.
Check what internet connection you can get at your address. If youd like to speak with us in your preferred language, weve got you covered. This guide will help you get started as quickly and easily as possible. Bigpond next g wireless broadband usb desktop modem cnet. Unplug the ethernet cable and repeat the test over wifi, taking note of both results. Bigpond broadband cable by telstra should i remove it. Other modems are currently unable to be registered on our network. Setting up a netgear dgnd3300 modem router with telstra. Search for the wifi name and enter the password show on fridge magnet provided with your smart modem. Of course, all this assumes that you have a choice. You will need to disable the bigpond software on all your computers so the router does the login instead of your computers. The setup package generally installs about 15 files and is usually about 7.
Plug your device into the modem using an ethernet cable, and use a speed test tool like speedtest to measure your latency or ping, download and upload speeds. The software installer includes 21 files and is usually about 1. Unless the modem was originally supplied from telstra, you will not be able to use the modem on the bigpond. You cannot manually update your netgear cable modem or modem routers firmware. Double click on it and change it to as following values configure your tpcs tcp settings as below. Select an unlimited data nbn, adsl or cable plan and get the first month of internet on us. Theyll probably automatically push firmware updates overthenetwork, but i may email them and doublecheck. After this, you should know your modems default address. C3000 n300 wifi cable modem router c3000 c3700 n600 wifi.
Connecting your phone and internet to telstra cable hfc. For the connection to work, special software has to run on the users pc, or their network router has to have bigpond specific support built into it. I checked everything like usb cables, drivers etc, but no luck. I will update this thread if there are any further firmware updates. Telstra confirms cable broadband speed boost zdnet. If your line is split to a tv anywhere along the way, you will have reduced internet performance. Connecting to telstra bigpond cable using epipe 1 introduction the telstra bigpond cable service is offered by telstra bigpond as part of their broadband product range for connecting to the internet.
Select open folder to view files, then double click the telstra icon to start the software instal lation. Step 2 connect the bigpond 3g modem to your computerlaptop. Bigpond broadband install problem tech support guy. If nothing happens your system configuration may be preventing autorun. If this is the case, try to disconnect the splitter and use another line split off another tv run perhaps for the disconnected tv. Even when a router does support bigpond it is often unreliable. The telstra bigpond cable service is offered by telstra bigpond as part of their broadband product range for connecting to the internet. Telstra has released a new desktop modem for its bigpond next g wireless broadband network.
The modem you get with adsl will continue to work if you decide to change adsl providers, whilst the cable modem is useless outside bigponds network. Your bigpond modem needs to be the modem connected to the wall socket, as it is the one whose mac address is registered with our system. You cannot update cable modem firmware yourself, this can only be done via bigpond. Use the usb extension cable and laptop screen clip instead. Find out more about firmware updates for your telstra supplied modem. This is what he said 23 weeks ago it would appear you are running on the cdlp network. Then well help those who are using a 56k telephone connection by showing you some dialup modem tweaks further below. Telstra bigpond getting to know manual pdf download. You can then wirelessly connect your phone, tablet or laptop to your modem using wifi. Relative to the overall usage of those who have this installed, most are running it on windows 7 sp1. Design telstra offers its bigpond wireless broadband service with either a fixed desktop modem or a pc card roaming modem for notebook users.
We are currently deploying a system that will upgrade cable modem firmware in bulk. For nbnadslvelocitycable with adapter modems enter. Cable internet plans, broadband cable plans telstra cable with telstra smart modem. Telstra is an australian telecommunications company and bigpond is the name of their internet division isp. This was an optus provided modem router however, can be used for any other isp telstra, tpg etc. Telstra turbo modem manager is a software program developed by telstra. Also what the bigpond rep said about me being on the cdlp network.